At E&N Cherny, we are committed to customer satisfaction by offering high-quality products, innovative and cutting-edge designs, and timely delivery. Customer service is one of our top priorities, and we strive to provide an exceptional experience in every interaction.
If you need to contact us, feel free to write to us at: [email protected]
Jewelry Care
One of our main concerns is ensuring that each customer enjoys the beauty and durability of our jewelry to the fullest. Since all our pieces are made from 100% silver and handcrafted, proper care is essential to preserve their quality and extend their lifespan
Here are some tips to help you take care of your jewelry:
1. Regular Cleaning: Wipe your jewelry with a soft cloth after each use to remove accumulated dirt.
2. Avoid Contact with Harmful Substances: Keep your jewelry away from saltwater, chemicals, chlorine, or detergents. Also, avoid products containing alcohol or abrasives, as they can cause discoloration.
3. Proper Storage: Do not pile jewelry in a drawer or tray, as some pieces can scratch others. If possible, wrap each piece individually in a soft cloth and store them separately to prevent damage.
4. Deep Cleaning: Our jewelry can be safely cleaned by soaking it in warm water with mild soap (avoid harsh detergents) for 10 minutes. Use a soft brush to remove any dirt and dry it with an absorbent cloth.
Repairs and Warranty
At E&N Cherny, we care about every piece we create and want you to feel confident in our service. If your jewelry has a manufacturing defect or needs a repair, we are here to help.
If the repair is due to normal wear and tear, accidental damage, or improper use, the customer will be responsible for the repair costs, including shipping expenses. Before proceeding with any repairs, we will provide you with a detailed estimate for your approval.
To request our service, please contact us at [email protected], and we will gladly assess your case to offer the best solution.
We are here to help you keep your jewelry in perfect condition and provide you with the peace of mind that comes with our support.